IT Support Services

VNOVAS, the best IT company in Dubai, offers a variety of support services to assist your company in achieving its goals and objectives. We have extensive experience in a variety of fields and can provide critical support in terms of technical knowledge, first-class business solutions, and a managed 24/7 service. Email Management, Network Installation, Disaster Recovery, Upgrades & Migrations, Server & Network Management, Remote Working, and Security are some of the services we provide to many businesses.

Support Solutions from VNOVAS

  • IT Support for PCs and Laptops 
  • IT Support for Servers 
  • Telephony IT Support 
  • Onsite IT Support 
  • Complete IT Outsourcing/In-House Hiring

VNOVAS IT support for PCs and laptops is a responsive, high-quality, and cost-effective solution that provides you with immediate access to Microsoft Certified professionals whenever you need them. The Five Rivers PC and laptop support service provides a high-quality solution at a low cost, and includes the following features: 

  • Instant access to our Microsoft certified professionals
  • Assistance whenever you need it, with no limit to the number of issues you can report 
  • A single point of contact for all your IT problems
  • Anti-virus and anti-spyware advice and assistance On-demand 
  • Advice New hardware and software are being installed.


Server IT Assistance

VNOVAS server support offers responsive, high-quality, and cost-effective solutions that provide immediate access to Microsoft Certified professionals who can assist you in resolving your server and network issues. 

VNOVAS server support service provides a high-quality solution at a low cost, including: 

  • Instant access to our Microsoft certified professionals 
  • Help when you need it, with no limit on the number of issues you can raise 
  • A single point of contact for all your IT issues
  • Active Directory issues: installation and support
  • Support for domain problems
  • Remote access that is secure
  • Installation and support for Small Business Server and Microsoft Exchange
  • Email assistance is available.
  • Telephony support is now available for both PCs and servers.

VNOVAS’ one-time incident support service provides a high-quality solution at a low cost, and includes:

We can connect you with one of our Microsoft certified engineers right away.

There will be no charge until we have discussed and agreed on a solution with you

On-Site Assistance

Not all problems can be resolved remotely. We have a team of Microsoft-certified mobile engineers who can come to your location within a specified timeframe and try to resolve any issues you may have with servers, laptops, PCs, or your network. On-site maintenance is available for both software and hardware. Our engineers are well-versed in resolving incidents involving both software and hardware. We also have a day package that includes a ‘floor walker.’ This includes one of our friendly Microsoft certified engineers visiting your site for an agreed period of time to walk the floor and fix any IT issues you may have in person, as well as provide advice and answer any questions you may have.

IT outsourcing company in Dubai

With the current economic downturn, many small and medium-sized businesses are looking for ways to save money while maintaining a reliable IT infrastructure. VNOVAS Complete IT Outsourcing service saves money while giving the company peace of mind. It allows the company to focus on its core competencies and tasks related to business development. Your business goals will be better aligned with your IT environment with the help of a virtual CIO. Our outsourcing service is ideal for medium-sized businesses that are scaling back but still need IT support from a team of certified IT experts. In comparison to other IT Outsourcing companies in Dubai, VNOVAS Computer is one of the best.

Designed for:

  • Companies who seek to outsource their IT department’s assistance completely
  • Businesses that desire predictable expenses regardless of time or calamity
  • Companies that have access to a large number of IT specialists without having to pay for all of them
  • Companies that are shrinking and can no longer afford several IT employees
  • Multiple user requests are being processed at the same time.
  • IT systems that are complicated

Additional Advantages:

  • Reduced response time (both on-site and off-site) 
  • Reduced rates 
  • No additional rate premiums
  • MON – Remote Monitoring Service 
  • TIX – Online Trouble Ticketing System 
  • Monthly IT planning meetings 
  • Multi-level SLAs 
  • Detailed project logs

Having an internal IT staff has become a significant expense. Fortunately, VNOVAS has a solution that allows us to take over your entire IT department. We take care of all of your requirements, including long-term planning and budgeting. Managers and executives can focus on growing their business with this “full-service” solution. VNOVAS will be there to help if a problem arises. VNOVAS will be there to help if a user has any IT issues. Clients can be confident that any support request is a valid support request because of its fixed cost structure and reasonable monthly pricing. Our top priority is to keep your environment stable and provide the best possible support for your users. Everything from backups to maintenance to desktop deployment to asset tagging to consolidation and migration strategies will be handled by us.